Frequently Asked Questions

The Merchman is a UK-based streetwear designer blending bold designs, sports culture, and good vibes. We create custom gear that speaks to your style – not the high street.

Easy. Browse the shop, pick your item, choose the size, and hit “Add to Cart.” Once you're done, head to checkout – job done.

Most items run from XS to XXL. Some pieces come in oversized or relaxed fits – size guides are on each product page. Still unsure? Just ask.

Usually 1-2 working days after despatch.

Not yet but we're in the process of setting this up. Follow us on Facebook for updates.

Because all items are custom made, we don’t accept returns or exchanges unless your item is damaged or faulty. If that happens, email us with your order number and we’ll get it sorted.

Mistakes happen. If you receive the wrong item or something arrives damaged, drop us a message with your order number and we'll either replace the item or refund your money.

Yep. Whether you’re a business, influencer, event organiser, or just want your own spin on something, we’ve got you. Contact us for custom projects or collabs.

Once production starts, we can’t make changes. Let us know ASAP if there’s an issue and we’ll try our best.

Not all orders include tracking, but you’ll always get a notification when your order is on its way. If you have any concerns just drop us a message....we're here to help.